LEGAL DOCUMENTATION

Privacy Policy

Effective Date: October 1, 2026 · Elements of Restoration

DATA HANDLING & PRIVACY PRACTICES

Information Collection & Use

Elements of Restoration collects personal identifying information provided directly by property owners, commercial facility managers, and authorized representatives when requesting emergency mitigation, damage assessments, or restoration services. We collect only what is strictly necessary to evaluate structural damage, coordinate rapid response teams, and fulfill property restoration projects.

Categories of Information Collected

  • Full Name and primary contact details
  • Telephone and mobile phone numbers
  • Email addresses for project documentation and estimates
  • Physical property address and loss site location
  • Information provided via online inquiry forms, assessment uploads, or SMS communications

How Collected Information is Utilized

The information collected is used strictly to conduct emergency response operations and fulfill customer-requested restoration services, specifically:

  • Promptly responding to initial emergency service calls, online inquiries, and estimate requests
  • Delivering critical project status updates, technician dispatch notices, and moisture-monitoring reports
  • Managing ongoing project workflows with certified trade contractors, insurance adjusters, and referral partners directly involved in your restoration claim

Text Messaging / SMS

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for marketing or promotional purposes. You may opt out of receiving text messages at any time by replying STOP.

Message and data rates may apply. Messaging frequency varies based on ongoing job updates and service communications. Reply HELP for assistance at any time.

Data Security & Protection Measures

Elements of Restoration maintains appropriate administrative, technical, and physical safeguards designed to protect personal information against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or misuse. Customer data is stored in secure, access-controlled systems and accessed solely by personnel and technical partners required to execute legitimate emergency and restoration operations.